Job Details

Concept Helpdesk Administrator

Description

Concept Helpdesk Administrator
Company Name: Facilities Recruitment Ltd.
Salary Range: £10.00 - £12.00 per hour
Job Type: Temporary to Perm
Location: Battersea, London
Job Reference: nicola-lc-con
Hours of Work Monday ? Friday, 40 hour/week

Start: ASAP

Purpose of the Job

Come and join a dynamic and upbeat team based in South London to provide a comprehensive and flexible help desk administration service to a building services company. To plan, manage and take ownership of the PPM and reactive task asset database (Concept). To liaise regularly with client representative, site team and all subcontractors.

Main Duties and Responsibilities
To maintain, manage and take ownership of the concept asset database / helpdesk systems and processes
To maintain and process PPM / Reactive task sheets
To take ownership of the co-ordination of maintenance subcontractors, raising contract callouts and maintaining subcontractor maintenance schedule
To prepare and issue daily and monthly Concept reports, which form part of the contract and customer requirement.
To data input new assets onto the database when required.
To maintain and update both manual and computer maintenance records relating to areas of which the company are responsible.
To ensure statutory maintenance records are filed to ensure compliance with quality management systems and statutory requirements.
To assist with general office duties relating to the contract including:
Correspondence and filing
Minutes of meetings
Preparation of reports and documentation
Updating of electronic records
Material ordering and administration
Maintenance Subcontractor's administration
Raising purchase orders and ensuring that purchase orders are updated when changes required.
Contract escalation process
To provide assistance as required to the contract management team with regard to the Concept.

Person Specification
Experience:
Previous experience operating Concept is essential.
Competent working knowledge of Microsoft packages (Word, Excel, PowerPoint, Outlook)
Background in facilities / engineering management administration.

Desirable
Experience managing both asset databases and subcontractors

Personal Aptitudes and skills:
Confidence and commitment to providing a high quality, professional, and customer focused service.
Ability to collate, interpret and communicate key issues from relevant business data.
Excellent written and verbal communication
Ability to prioritize tasks
Adaptable and flexible in approach to work required
Excellent time management and organizational skills
Ability to remain calm under pressure
Detail conscious.
Results / Tasks oriented.