Job Details

Call centre/Customer Servies Assistent

Description

Our client based in Leyton, London E10 are looking to recruit a Call Centre / Customer Service Assistant to take incoming calls from Insurance Companies and policy holders, logging instructions and proactively calling policy holders to advise on claim progress.

Duties will include
Collecting & logging incoming instructions from Insurance Companies
Advising policy holders that instructions related to their claim have been received appropriate claim process has commenced
Liaise with specialist teams to ensure that instructions received are acted upon
Taking incoming calls and distribute them t appropriate colleagues
Take policy holder excesses over the phone
Take policy holder instructions & assist in arranging delivery of product

The ideal candidate will be organised & able to keep accurate records, able to meet deadlines, able to make independent decisions, be customer focused with excellent communication skills along with good keyboard skills.

Previous experience within a similar role an advantage.